Refund & Cancellation Policy

Last Updated: 29 September 2026

M2Y Global Academy provides professional training and educational services through various delivery methods, including Virtual Training.

This Refund & Cancellation Policy explains the conditions applicable to course payments, registration, cancellation and refunds.

By purchasing or registering for a course, the learner acknowledges and agrees to this policy.

1. Course Fees

Course fees may include different components depending on the course.

These may include:

Course registration
Training
Study materials
Administration
Examination or assessment fees
Other applicable services

The applicable fee structure may vary according to the course.

2. Cancellation by the Learner

If a learner decides to discontinue a course after registration, the learner should contact M2Y Global Academy as soon as possible.

The refund eligibility will depend on the nature and stage of the services already provided or processed.

3. Registration, Training, Study Materials and Administration Fees

Once course registration, training, study materials or administration services have been provided or processed, these amounts are generally non-refundable where the learner voluntarily discontinues the course or chooses not to continue with the training or examination.

This reflects the learner declaration contained in M2Y’s existing registration agreement.

4. Examination Fees

Where an examination or assessment fee has been paid or processed, any refund will be subject to the applicable rules and procedures of the relevant awarding organisation.

For NEBOSH programmes, registration/examination fee refunds are subject to the applicable NEBOSH refund requirements.

M2Y’s registration agreement specifically states that registration fee refunds are handled in accordance with the applicable NEBOSH refund policy.

5. Virtual Training

Once Virtual Training has commenced or the applicable training services have been provided, cancellation and refund eligibility may be affected.

Learners should therefore review the course details and applicable fees before completing payment.

6. Course Materials

Where study materials or digital learning resources have already been provided, access granted or services delivered, the relevant portion of the course fee may not be refundable.

7. Examination or Assessment Registration

Where M2Y Global Academy has already processed learner registration, examination registration, assessment arrangements or other third-party services, refund eligibility will be subject to the applicable terms of the relevant service or awarding organisation.

8. Non-Attendance

Failure to attend scheduled training does not automatically constitute a cancellation or create an automatic entitlement to a refund.

Learners who are unable to attend should contact M2Y Global Academy as soon as possible.

9. Deferment

Where deferment is available for a particular course, learners should contact the course advisor and follow the applicable M2Y deferment procedure.

M2Y’s registration documentation states that learners may be advised regarding deferment to an alternative sitting in accordance with the applicable Deferment Policy.

Deferment is separate from a refund and does not automatically create a right to a refund.

10. Duplicate or Incorrect Payments

If you believe that you have made a duplicate payment or have been incorrectly charged, please contact M2Y Global Academy with:

Name
Email address
Course name
Order ID
Payment reference
Relevant transaction details

The transaction will be reviewed and appropriate action will be taken where an error is confirmed.

11. Unauthorised Payments

M2Y Global Academy accepts payments only through its authorised payment channels.

M2Y is not responsible for amounts paid to unauthorised persons, agents, third parties or unofficial accounts.

Learners should verify payment details before making payment. M2Y’s registration agreement contains the same warning regarding payments made to other accounts.

12. Refund Processing

Where a refund is approved, it will normally be processed through the applicable payment method or another appropriate method communicated by M2Y Global Academy.

The time taken for the refunded amount to appear in the customer’s bank account or payment account may depend on the relevant payment gateway or financial institution.

13. Promotional and Discounted Courses

Courses purchased under promotional offers or discounts may be subject to additional terms applicable to that specific promotion.

Any promotional conditions displayed at the time of purchase will apply to the relevant transaction.

14. Malpractice and Refunds

Learners must comply with applicable assessment and examination rules.

Where a learner is involved in malpractice, fraudulent activity or other serious violations of applicable policies, M2Y Global Academy may take appropriate action in accordance with its policies and the requirements of the relevant awarding organisation.

M2Y’s Malpractice & Maladministration Policy identifies plagiarism, collusion, copying, false information and other assessment-related misconduct as potential malpractice.

15. How to Request a Refund

Refund requests should be submitted through M2Y Global Academy’s official contact channels.

Please provide:

Full Name:
Registered Email:
Contact Number:
Course Name:
Order ID / Payment Reference:
Reason for Request:

M2Y Global Academy will review the request according to this policy and the applicable course, registration and awarding organisation requirements.

16. Policy Updates

M2Y Global Academy may update this policy when necessary to reflect changes in its services, course arrangements, payment procedures or applicable requirements.

The latest version will be published on this page.