Privacy Policy

Last Updated: 1 October 2026

M2Y Global Academy (“M2Y Global Academy”, “M2Y”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of learners, customers, website visitors and other individuals who interact with our services.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit m2yacademy.com, register for a course, purchase a course through our website, communicate with us, or use our training and learner-support services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About M2Y Global Academy

M2Y Global Academy is a safety education and training provider headquartered in Tamil Nadu, India, with operations and learner support extending to the UAE and international learners.

We provide professional training and learning support for programmes including NEBOSH, IOSH, OSHA, OTHM, ProQual, ISEP and other professional courses.

For applicable courses, we may need to collect personal information required for learner registration, identity verification, training administration and assessment-related processes.

Our learner registration documentation specifically provides for the collection and use of learner personal data for administrative and educational purposes. 1.4 M2Y REGISTRATION FORM V5.3

2. Information We Collect

Depending on how you interact with M2Y Global Academy, we may collect the following information.

A. Personal Information

When you enquire about or register for a course, we may collect:

Full name
Given name and surname
Date of birth
Gender
Nationality
Age
Contact number
WhatsApp number
Email address
Residential or postal address
Country, state and city
Educational qualifications
Professional qualifications
HSE qualifications
Years of professional experience
Company or employer information
Course information
Mode of study
Registration information

These categories are consistent with the information requested in our learner registration documentation. 1.4 M2Y REGISTRATION FORM V5.3

3. Identification and Verification Information

For qualifications where identity verification or identification documents are required, we may collect and process relevant identification information and documents.

This may include identification documents required by the relevant awarding organisation.

For applicable NEBOSH registrations, learners may be required to complete identity verification online or at an M2Y office and provide recommended identification documents. 1.4 M2Y REGISTRATION FORM V5.3

We use such information for legitimate administrative, registration, verification and qualification-related purposes.

4. Course and Learner Information

When you register for or participate in a course, we may collect information relating to your learning activity, including:

Course registration details
Learner ID or student information
Training attendance
E-learning activity
Quiz completion
Mock tests
Formative assessments
Assessment-related records
Course progress
Complaints and appeals
Communications relating to your course
Other information required for course administration

For applicable programmes, learners may be required to complete learning activities, quizzes, mock tests and formative assessments before the relevant examination or assessment. 1.4 M2Y REGISTRATION FORM V5.3

5. Information Collected Through Our Website

When you visit our website, we may automatically collect certain technical information, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
Technical and security information

This information may be used to:

Maintain website security
Improve website performance
Understand website usage
Diagnose technical problems
Prevent fraudulent or malicious activity
Improve our services and user experience

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for:

Website functionality
Login and account functionality
Shopping cart functionality
Website analytics
Security
Performance monitoring
Understanding visitor behaviour
Marketing and advertising activities, where applicable

You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some website functions.

7. WooCommerce, Orders and Payments

If you purchase a course through our website, we may collect information necessary to process and manage your order.

This may include:

Name
Email address
Phone number
Billing information
Address
Course purchased
Order information
Transaction details
Payment status
Customer account information

Payments may be processed through third-party payment service providers.

M2Y Global Academy does not intend to collect or store your complete payment-card credentials when those credentials are processed directly by a third-party payment provider.

Payment providers may process payment information according to their own privacy policies and terms.

8. How We Use Your Information

We may use personal information for the following purposes:

Course Registration

To register learners for courses and manage their enrolment.

Training Administration

To organise and provide training, learning resources and learner support.

Assessment and Examination Support

To administer applicable assessment, examination and qualification-related processes.

Customer Service

To respond to enquiries, requests and support questions.

Payments and Orders

To process course purchases, payments, invoices and related transactions.

Website Management

To operate, maintain and improve our website.

Security

To protect our website, systems, learners and business against fraud, misuse and security threats.

Communications

To contact you regarding your course, registration, payment, account, training schedule or other service-related matters.

Marketing

Where permitted, we may send information about courses, services, offers, events or other M2Y Global Academy activities.

Our registration documentation also provides for the use of learner information for administrative purposes and separate communications relating to registered services, new services and products. 1.4 M2Y REGISTRATION FORM V5.3

You may request to stop receiving promotional communications at any time.

9. Service Communications

Even if you opt out of marketing communications, we may still send essential service-related communications where necessary.

These may include:

Course registration confirmations
Payment confirmations
Training schedules
Course access information
Assessment information
Important learner notices
Account-related communications
Security notifications
Policy or service updates

These communications are necessary for providing the requested service.

10. How We Share Information

We may share personal information where necessary to provide our services or meet applicable requirements.

This may include sharing relevant information with:

Awarding organisations
Qualification registration bodies
Examination or assessment organisations
Training and learning service providers
Payment service providers
Website and technology service providers
E-learning or learning management systems
Professional advisers
Government or regulatory authorities where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

For example, applicable qualification registration may require learner identification and registration information to be submitted to the relevant awarding organisation.

11. Third-Party Services

Our website and services may use third-party providers for functions such as:

Payment processing
Website hosting
Website analytics
Email communication
Marketing
Security
E-learning
Customer support
Other technology services

These third parties may process information according to their own privacy policies and applicable terms.

We encourage users to review the privacy policies of third-party services when appropriate.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore take reasonable precautions when submitting personal information online.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing training and learner services
Maintaining course and registration records
Managing financial and transaction records
Meeting contractual obligations
Meeting legal, regulatory or awarding-organisation requirements
Resolving disputes
Maintaining business records
Protecting our legal rights

The appropriate retention period may vary depending on the type of information and the purpose for which it is required.

14. International Data Transfers

Because M2Y Global Academy supports learners in India, the UAE and other locations, personal information may be processed or accessed across different countries where necessary to provide our services.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable data protection requirements.

15. Your Privacy Rights

Depending on the applicable law and circumstances, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Request restriction of certain processing where applicable
Object to certain uses of your information where applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications

Some requests may be subject to legal, regulatory, contractual or qualification-related requirements.

For example, we may need to retain certain learner, transaction or qualification records even after a request for deletion where retention is required or reasonably necessary.

16. Marketing Communications

We may use your contact information to provide information about:

New courses
Course schedules
Training programmes
Special offers
Events
Professional development opportunities
M2Y Global Academy services

You may unsubscribe from promotional communications by following the unsubscribe instructions included in the communication or by contacting us.

Please note that opting out of marketing does not prevent essential service communications.

17. Children’s Privacy

Our services are primarily intended for adults and professional learners.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

18. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

M2Y Global Academy is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Learner Responsibilities

Learners are responsible for providing accurate and complete information during registration.

For applicable qualifications, learners must provide the identification and information required for registration and verification.

Learners should also ensure that information supplied to M2Y Global Academy is accurate and belongs to them.

Our learner agreement requires learners to follow the relevant course, assessment, malpractice and registration requirements. 1.4 M2Y REGISTRATION FORM V5.3

20. Complaints and Privacy Requests

If you have a question, concern or request relating to the handling of your personal information, please contact us.

We will review privacy-related requests and respond in accordance with applicable requirements.

For course-related complaints, learners should also follow the applicable M2Y Global Academy learner complaint and appeal procedure. 10.1.1.2 LEARNER HANDBOOK

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to our website
Changes to technology
Changes to legal or regulatory requirements
Changes to our data-processing practices

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

22. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

M2Y Global Academy

Email: info@m2yacademy.com
Phone: +91 96775 65114 / +91 96773 56115
Website: m2yacademy.com

For course registration or learner-related matters, please contact our official M2Y Global Academy communication channels.

Important: M2Y Global Academy advises learners to make payments only through official M2Y payment channels. The learner registration agreement states that M2Y is not responsible for payments made to unauthorised third parties.