Course Delivery Policy

Last Updated: 29 September 2026

M2Y Global Academy provides professional training programmes through Virtual Training, face-to-face training, e-learning and other applicable learning methods, depending on the course.

This Course Delivery Policy explains how course training, learner access, study materials, assessments and related information are provided.

1. Course Delivery Methods

Depending on the selected programme, courses may be delivered through:

Virtual Training
Face-to-face training
E-learning
Live online sessions
Digital learning materials
Online learning platforms
Other approved learning methods

The applicable delivery method will be communicated through the relevant course information.

2. After Successful Payment

After successful payment through the M2Y Global Academy website, the applicable enrolment process will be initiated.

Depending on the course, learners may receive:

Payment confirmation
Registration confirmation
Training schedule
Learner access information
Login credentials
Study materials
E-learning access
Assessment information
Examination or registration information

The exact process may vary depending on the course.

3. Learner Registration

Learners may be required to complete the applicable registration form and provide information required for enrolment.

For NEBOSH registration, M2Y’s registration form requires information including the learner’s name, identification details, contact information, address, educational qualification and relevant experience.

Learners must provide accurate information.

4. Identity Verification

For applicable qualifications, learners may be required to complete identity verification.

For NEBOSH registration, M2Y’s learner agreement states that online ID verification may be completed through Zoom where the learner does not directly visit the relevant M2Y office. Learners may also be required to submit the identification documents recommended for registration.

5. Virtual Training

For courses delivered through Virtual Training, learners will receive relevant access information through the registered contact details.

Learners are responsible for having:

A suitable computer, tablet or smartphone
Reliable internet connection
Valid email address
Required software or applications
Suitable audio/video facilities where required

6. Training Schedule

Training dates and timings will be communicated to registered learners.

M2Y Global Academy may make reasonable changes to training schedules, trainers or delivery arrangements when required.

Where a significant change affects a learner, M2Y will make reasonable efforts to communicate the updated arrangement.

7. Attendance

Learners are expected to attend scheduled training sessions regularly and on time.

This applies to both:

Face-to-face training
Virtual Training

For applicable NEBOSH programmes, M2Y’s learner agreement specifically requires learners to attend training sessions and maintain appropriate conduct during training.

8. Study Materials

Depending on the course, M2Y Global Academy may provide:

Course handbooks
Study materials
Digital learning resources
Supplementary reading
Videos
Online resources
Case studies
Learning guides
Assessment resources

For the NEBOSH programme, M2Y’s documented course programme links individual course elements with relevant study materials and assessments.

9. E-Learning

Where e-learning is included in a course, learners are expected to complete the required learning activities.

For the applicable NEBOSH programme, M2Y’s learner agreement requires completion of the prescribed studies, quizzes, assessments, mock tests and formative assessment exercises before the final examination.

The existing agreement states that the e-learning period is 12 months and may be extended upon request.

10. Assessments and Mock Tests

Learners may be required to complete formative assessments, mock tests, practical activities and other learning assessments according to the applicable course.

The M2Y NEBOSH programme documentation describes:

Formative assessments
Summative assessments
Practical assessments

These activities are linked to the course learning materials and programme elements.

11. Completion Requirements

Learners are responsible for completing the required learning activities, recommended learning hours, assessments and mock tests applicable to their programme.

For applicable NEBOSH programmes, failure to meet required attendance or learning and assessment requirements may result in appropriate action, including deregistration in accordance with the applicable requirements.

12. Login Credentials

Where an online learning account is provided, learners may receive a:

Login ID / Username
Password

Learners must keep these credentials confidential.

Learners must not share their course account with another person.

If login details are lost or compromised, the learner should contact M2Y Global Academy.

13. Course Materials and Intellectual Property

Course materials supplied to learners are intended for their educational use.

Learners must not:

Sell course materials
Distribute materials to third parties
Upload protected materials to public platforms
Reproduce materials for commercial purposes
Share paid learning resources without authorisation

14. Examination and Assessment

Where an external awarding organisation is involved, learners must follow its applicable assessment and examination requirements.

M2Y Global Academy provides training and registration support but does not guarantee an examination result.

The learner registration agreement confirms that assessment/examination marking, evaluation and result declaration are subject to the applicable NEBOSH process.

15. Malpractice and Academic Integrity

Learners must submit their own work and comply with the applicable assessment rules.

M2Y Global Academy’s Malpractice & Maladministration Policy identifies activities including plagiarism, copying, collusion, unauthorised assistance, submission of false information and unauthorised handling of assessment materials as examples of malpractice.

16. Artificial Intelligence

Where assessment instructions prohibit or restrict the use of Artificial Intelligence, learners must follow those requirements.

M2Y’s Malpractice Policy states that unauthorised AI use may be treated as potential malpractice and provides examples of prohibited AI use in applicable assessments.

Learners are responsible for checking the specific assessment instructions applicable to their qualification.

17. Course Completion and Certification

Completion of M2Y training does not automatically guarantee an external qualification or certificate.

Where an awarding organisation is involved, certification depends on satisfying the applicable registration, assessment, examination and certification requirements.

18. Technical Problems

M2Y Global Academy will make reasonable efforts to provide access to its online training and learning services.

However, learners are responsible for their own:

Internet connection
Computer/device
Software
Browser
Mobile device
Local network

Technical problems outside M2Y’s reasonable control may affect access to online training.

19. Delayed Course Access

If a learner has completed payment but has not received expected course access or registration information, the learner should contact M2Y Global Academy.

Please provide:

Full name
Registered email
Contact number
Course name
Order ID
Payment reference

M2Y will review the enrolment and provide appropriate assistance.

20. Complaints and Appeals

Learners who have a complaint or wish to appeal a course-related decision should follow the applicable M2Y Global Academy complaint and appeal procedure.

The M2Y learner agreement specifically requires learners to follow the Academy’s complaint/appeal policy for applicable complaints and appeals.

21. Policy Updates

M2Y Global Academy may update this Course Delivery Policy when necessary to reflect changes in training methods, learning platforms, course arrangements or applicable requirements.

The latest version will be published on this page.